The Haven has its own breakfast buffet area for guests, so that Haven passengers do not have to venture to the main buffet or other dining venues onboard for breakfast. All Rights Reserved. We had decided last minute we wanted to do one of the specialty restaurants, the only times open were late. Enrollment required. I convinced them to upgrade from their typical accessible Balcony to an accessible Penthouse Suite on a Jewel class ship. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. I've always loved looking at those cabin rooms that face the back of the shipyou are watching the water tread behind you as you are sailing on your balcony!! window.__mirage2 = {petok:"8uv1CywxSYWIQ3ynoSXhsQ6EhyXzybFPn13vQkoDtOE-31536000-0"}; Butler service is most commonly found on small ship luxury cruise ships such as Regent and Silversea. Plates, glassware, setting up food, etc. As is the Butler services anywhere from 4 or more staterooms and would be at odds to, escort that volume. You can make all kinds of special requests and he'll do what he can to fulfill your shipboard dreams. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. Butler/concierge service: - Norwegian Cruise Line - Cruise Critic Community This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. One afternoon we arrived back from a long day to find a ham/cheese sandwich waiting for us - we devoured it and after that we went through BLTs, turkey, you-name-it. In all three cases that I have been in a suite the Butler did the escorting - the Concierge. Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. Available on Norwegian Dawn and Norwegian Star. With up to 574 sq. The last two times I laid, it out what and when I wanted - perfect - no disappointments - it is a great three part system. The Courtyard pool area for example is accessible to all guests, while The Haven Sundeck is reserved for guests 16 years and older. Whenever you need the high-touch to make your cruise extra special, the Royal Genie is there to cater to you. Are drinks packages worth the price? Available on Pride of America, Norwegian Dawn, Norwegian Sun, Norwegian Sky, and Norwegian Star. For drinks, we tip $1/$2 per drink. After 50+ cruises, only our second with NCL, we are booked in a cabin with butler servicewhat services can we expect from the butler? The concierge desk enables guests and travel agents to book shore excursions and make reservations for dining, entertainment and the spa. Silversea, a luxury boutique cruise line, trains its butlers in England before deploying them to ships that sail to every continent on the globe. We rarely use the phone - we normally talk to them in person or leave a note. Hello all, my parents (90 and 77) still enjoy cruising. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Peal. ft.*, the Deluxe Owners Suite pampers up to six guests. Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). Another thought concierge is a joke because the restaurants are the only thing they do and if you don't make a reservation before you leave you eat in your room. All Rights Reserved. The Havens spaces are luxurious, but they are also meant to have a homey feel, so that guests can relax in a quiet and serene space onboard. Started June 21, 2021, By Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. The butlers on Regent Seven Seas cruises also book your spa appointments and basically take care of all of your needs during your voyage. The Haven is available on the Norwegian Gem, Pearl, Jade, Jewel and Epic. We've booked a suite next year, a spa suite. While cabin stewards can often find basic items such as toiletries that you might have left at home or making sure that your ice bucket is always filled, their job is to clean your room and make your bed etc. It's fun to cruise with a butler at least once. Even for these people - cabin stewards, bartenders, waiters, cruise excursion leaders, entertainment staff etc. Many other mass market cruises offer butler service for parts of the experience, for instance, we had a butler for our private beach villa at Half Moon Cay while sailing on Holland America Line. Think of it this way. Concierge guests get priority reservations for cruise excursions, dining and onboard activities. As far as the servers in the Haven restaurant (and others), we generally leave $5 or so for each meal since you will have a different server each time. Your butler will also serve your meals on your private verandah, offer you a choice of luxury bath accessories and discuss your dining preferences with the ship's chef. This is always the case at Great Stirrup Cay, which features a Red Carpet area to the left of the main gathering area at the tender docks. Available on Pride of America, Norwegian Dawn, Norwegian Spirit, Norwegian Sky and Norwegian Star. The star treatment starts before embarkation, where your genie will whisk your luggage away to be waiting in your suite when you arrive. Youll also discover that sometimes there will be a separate line for Suite or Haven guests to board the tenders when returning to the ship. NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge.". Plus, a butler does way more than simply being your personal concierge since they are truely part of your overal vacation experience. Celebrate your arrival on board with a complimentary bottle of champagne or sparkling wine and let the stress of the real world float away. Name of lounge: The Haven Lounge. In what way will a spa mini-suite on Bliss (M9) differ from a spa mini-suite on Escape (M9)? Minisuite is a balcony room with a slightly bigger bathroom. This site does not include all credit card companies or all available credit card offers. These stories will help: A beginners guide to cruise line loyalty programs. Butler & Concierge Service Before you set sail, every cruiser is required to attend a muster drill led by the Norwegian Cruise Line ship crew. Passengers exempted from the new (uncommon for the industry) room service fee are only the occupants of "The Haven" suites. ACCOMMODATIONS - Cruises - Norwegian Cruise Line Best Cruise Deals | NCL Check out each port from your private balcony. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. - you should always consider paying more if they did something special for you that made your cruise more enjoyable. This suite includes a large bedroom, luxury bathroom, and separate living and dining room areas. What is Norwegian Cruise Lines largest ship? However, they are also increasingly found on ships that have "ship-in-a-ship" concepts like Norwegian Cruise Line's The Haven and MSC's Yacht Club. Cruising The Haven & Suites: Perks and Details (Part 2) - NCL The Forward-Facing Penthouse staterooms feature the same design and amenities of the Aft-Facing Penthouse rooms, but are located in a different area of the ship. Contrary to rather bizarre misconceptions, the butler does not stand there in a uniform and white gloves waiting on your beck and call they come when you call them, and stop by once or twice a day to check in. 2023 Norwegian Cruise Line Holdings Ltd. LIMITED-TIME ONLINE OFFER: GET 25,000 BONUS POINTS, 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruisetour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruisetour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, Skip the lines and be personally escorted on and off the ship at the pier and at ports-of-call, 24-hour trained and certified suite butler. For immediate help, please contact Heather directly: 630-779-9301 or : heather@flowvoyages.com. The current welcome offer on this card is quite lucrative. Haven butler.. what do they do - Norwegian Cruise Line - Cruise Critic Hayley Phillips is a military spouse currently living in Florida and loves all things travel and travel planning. You can be spoiled rotten and enjoy the heck out of it -OR- have the butler take a step back and do things, perhaps at your own pace. They will give you a personal one time briefing about the ship and where to find the facilities and how things operate. As you're sitting at breakfast you remember that you wanted to ask for extra ice in your bucket, and you don't want to forget again touch the button labeled Cabin Steward and voila! We also had no interactions with him on day 1 we asked for juice day 2 when he finally got us and he was never seen again only heard when he was presenting dinner to the neighbors. Cocktail party with the cruise ships officers. Your butler is there to make it happen. We were escorted on by the Concierge and he took us to lunch. This Spa Suite includes all of the features and amenities as the Deluxe Spa Suite with Balcony, however, this suite does not include a separate living room area, making its square footage slightly smaller. Sleeps up to five guests. The service operates as a dedicated phone line, available . We have a young child so we wouldn't be asking for much, we simply asked for AJ for the kid it took 2 days for the juice but our neighbors got 3 meals a day in there room. Champagne, custom selection of liquor, fruit, bottled water and sodas. Listed on 2023-03-02. Personally, we are happy to go on our own when they let you. On our last cruise the butler arranged dinner in our room for us. Not only will you have access to all the ship has to offer, you'll enjoy the personal service of a concierge and 24-hour butler throughout your entire stay. He came back after 10 minutes or so, full of apologies to us but full of thanks for what I did. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Which Cruise Ships Have Butlers? | Cruise Critic The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. As youre sailing out of port, sipping on a glass of bubbly and snacking on todays treat you start thinking about what lies ahead for the evening. Hotel. They also feature two bathrooms, two TVs, a living room with a pullman bed and a large private balcony. Terms apply to the offers listed on this page. However, suite guests even in the very premium Pinacle Suites on that line do not offer butler service the same way as the brands listed above do. Compare the cost in points or miles to cash, and see which option is best. The concierge usually has a desk in the ship's reception area or, if specifically for passengers in a certain cabin category, the concierge may have a desk in the library or a special VIP area of the ship. With Europe-trained butlers, there is no request that is to challenging for them to handle. What it takes to get concierge lounge access on a cruise ship Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Pearl, Norwegian Gem, Norwegian Bliss, and Norwegian Jade. I hope those neighbours tipped him well as he was so devoted. The concierge, on the other hand, is available precruise to help you make reservations for dining, spa treatments and more. You will really feel like a celebrity with the butler service on this mid-luxury cruise line. Priority when reserving restaurants and entertainment onboard NCL vessels. Silversea offers a pillow menu, and your in-suite butler will help you to select the right one for your sleeping comfort. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. This may be something that is a difference between European standards and American. If people keep their expectations down a little things would be better for all. Cunard Line has long since held the reputation for being the premier in British luxury, so it is no wonder that their butlers are so highly regarded by guests and critics alike. **3-Bedroom Garden Villa, Deluxe Owner's Suite with Large Balcony and Owner's Suite with Large Balcony only. Celebrity Cruises is one of those lines that offer both concierge and butler service. Everything You Need to Know About the Haven on Norwegian Prima Log in 1-866-234-73501-855-577-94891-877-288-30371-877-288-30371-877-474-2969 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog 14-Day Authentic Alaska - Northbound Cruisetour | Norwegian Cruise Line 14-Day Authentic Alaska - Southbound Cruisetour | Deck Plans | Norwegian Cruise Line With up to 6,694 sq. Enrollment required. Dine together as your butler serves a meal from our special Suite menu. No. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Find the right card for you. The Haven Restaurant offers an unparalleled dining experience, accompanied by exceptional service. Both may be able to offer similar types of help such as assisting with booking dinner reservations or reserving seats for a show, the level of service is not the same. Disney Cruise Line offers four cabin categories with the creme-de-la-creme being Concierge. But the extra services are the real reason cruisers love Disney's Concierge level. I will call him. There are select categories of Suite which come with specific additional amenities, too! This suite type includes the ultimate spa stateroom experience with a king-sized bed, hot tub in-room, oversized waterfall shower with multiple body spray jets, unique spa decor, and is located near the Mandara Spa and Fitness Center for easy access. is director of content operations at TPG. Started August 27, 2021, By This post contains references to products from one or more of our advertisers. This chic suite features large floor-to-ceiling sweeping windows, with large balcony equipped with lounge chairs. With up to 1,392 sq. Have had a couple of fantastic ones who were always around and if they saw us would rush to see if they could assist even when I was handling things myself,and a couple who weren't bothered but seemed to want my tip. Here are some lines that have cruise butler services available: You really do enjoy the "star" treatment when you book an upgraded suite on Royal Caribbean. Available on: Norwegian Gem, Norwegian Pearl, Norwegian Jade, Norwegian Dawn, Norwegian Star, Norwegian Jewel. Check here before booking an award fare. After the party, they will clean your suite while you enjoy the ship. Let's take a look at cruise ship butlers and look at how the offerings on various cruise lines differs from one to another. What is the cheapest month to book a cruise? If you make friends on the cruise and want to invite them back to your cabin, your butler will arrange for a private cocktail party in your suite, complete with champagne and chef-prepared delicacies. I have had two on NCL (Spirit), they can be fantastic. I think it is worth pointing out that you will be sharing the Butler with numerous other suites. Now, lets take a look at what its like to enjoy Butler and Concierge Service onboard Norwegian Cruise Line ships. The Haven can be an interesting and luxurious option for guests looking for an elevated experience aboard NCL vessels. Cruise ship travel is changing this year: 7 changes you can expect in 2023. Over the next few days I noticed that he was going in or out of that room almost everytime we stepped out of ours. The concierge takes care of your needs OUTSIDE of the room - so things like shore excursions, restaurant reservations, spa appointments, priority disembark at ports, priority tendering, etc. Guests of The Haven additionally have the option to have meals served to them in their stateroom by a Haven butler. Concierge. They will also bring. It was kind of neat. With up to 598 sq. Available on Pride of America, Norwegian Dawn and Norwegian Star. Explain your cabin amenities and make sure you know how to use all of its features. Norwegian Cruise Line launched a concierge desk exclusively for guests with reservations in the lines top accommodations, the Haven by Norwegian. If you book a Penthouse deck suite on a Crystal cruise, you can enjoy the services of a personal, in-suite butler. I had no idea about the pizza. TPG is here to define the roles of these crew members and how they both can make your voyage a whole lot more enjoyable. They arrange shoreside dining, arrange for your port tenders or host an in-suite cocktail party for you and your selected guests. NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge." Each suite guest is assigned a personal butler who will take care of their every need, from drawing their bath for a relaxing soak after a long day, to pressing their tuxedos for dinner or helping them into their formal gowns. I may also ask for chocolate delivered to my cabin each evening. How much to tip NCL Haven staff? : r/Cruise - reddit the escort onto the ship has failed both times we sailed in suites. Mountains and beaches look so much better from a penthouse view. second time, the couple in front of us had a problem with THEIR cards (they had been on a B2B) so they, we and half the suite guests behind us all got left behind. An aft-facing suite would include a butler/concierge. In simple terms, a concierge is in charge of assisting you with things outside of your cabin while a butler's domain is very focused on your cabin and its amenities. What is the cost? Some people get great service, some just ok., some not very good. //]]>. Lots of room for everyone. That's exactly the case with the Amex Platinum card. Fancy enjoying breakfast while taking in a sunrise over the ocean? While some cruise lines offer a personal, in-cabin butler, Disney's concierge is more of a service that concierge-level guests can access when needed. The other thing that the Butlers will do is they will spend some time explaining to you the facilities and how the ship works. While cruise lines may deputize their concierges to do slightly different tasks, here are the sort of things you can expect a concierge to handle on your behalf. I do remember being told to gather around in the waiting area so they can update people on things, but then never really telling us anything. Our butler had just the right balance of being attentive but not overbearing, and it was the same with the room steward. We have always call round to introduce themselves and get to know a little about us and our miniscule needs at the very least.The only reason we were being served our meal that particular night is that due to my stepping on a stingray and getting my ankle shredded (still hurts and aches 17 months later) I was unable to walk to the restaurant. You're assigned a concierge preboarding, and you can tell him or her your preferences for onboard reservations 125 days in advance. If you're new to cruising -- or even if you're just new to booking a higher cabin category -- you may not necessarily know the difference between the terms concierge and butler. Just up the tip. Related: Is Disney Cruise Line concierge level worth it? Do you need a concierge or a butler to have a fantastic cruise? The Haven is usually located at the front of the Norwegian Cruise Line ships, and guests will often times be able to experience the same view that the ships captain possesses from many of The Haven spaces. Cruising The Haven & Suites: Perks and Details (Part 2) - NCL The Best Cruise Concierge Programs - Cruiseline.com Luxurious details such as platinum keycard to stateroom. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/NCL-introduces-concierge-service-for-top-guests. On the penultimate day we had 3 visits with "I hope you have enjoyed the service I have provided!!". In addition, Norwegian Cruise Line Haven's butlers offer in-suite dining service and evening turndown service for your enjoyment. On the other hand, without a butler, once onboard you can call the concierge or visit the suite lounge and introduce yourself. It was a great pick-me-up and once our butler figured out we weren't one for canapes or gummy bears (which took about one day), we lived well! They also receive priority boarding on embarkation day and express debarkation. 24-hour trained and certified suite butler. Job in Phoenix - Maricopa County - AZ Arizona - USA , 85016. Tipping the butler and concierge in the Haven - Norwegian Cruise Line He will then carry your bags onto the cruise ship, bypass other people in line, and have access to a private elevator so you don't have any waiting. Now we are really looking forward to a new experience on our April trans Atlantic cruise. For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. We had breakfast in our suite most mornings - sometimes just continental and sometimes ordered from the Haven menu. 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, 17 kinds of cruises you didnt know Norwegian Cruise Lines offered, Norwegian gives inside look at Prima cruise ship christening, I lived on a cruise ship for 100 days, here's why cruise travel is still the best way to study abroad, Cruise travel insurance and why you need it. Guests can contact The Haven concierge before arriving and let them know of any specific preferences and desires, this will ensure that guests assigned butler will know just how to care for their Haven passengers. 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Firstly to request service to which he informed them he would be with them shortly as he was with another guest. We enjoy eating in the restaurants more than we would the room. Having a staff to take care of your every whim at home might cost hundreds of thousands of dollars but for a one week vacation it might be worth it to live like a VIP and never have to lift your finger. However, the generally accepted minimum is $10-15 per day. In one case I waited in the Lounge for my Butler escort. These private spaces offer a quiet and relaxing space for guests wishing for a retreat from the excitement of the rest of the ship. We never did dinner in our room - well, except for teen boy who I think had room service dinner and then "real" dinner with us at least twice, but I won't count that! What Does A Cruise Ship Butler Do? - Tips For Travellers One note that confuses some people is that you may see notes such as that provided by MSC Cruises stating that crew do not need to be tipped. Can even be by the same person - butler, steward, concierge - and it can vary customer to customer. Phoenix Concierge Services - One Concierge I know the trolls will hang me but I opened up his envelope and gave it to my room attended because he did more Butler services then the 1 with the title. This is an extra service charge implemented fleetwide (including on the Norwegian Pride of America ship). Aft balconies and mini suites don't have butlers or concierge, just great balconies! Started June 21, 2021, By Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. There are certain times of the day such as breakfast and early evening when they can be very busy. CC Help Jenn NEWS: Since May 2015, the NCL charges US$7,95 for room service dining. Position: FNP/PA-C - CenterWell - Alhambra Clinic - Phoenix, AZ<br>Description Humana - s Primary Care Organization is one of the largest and fastest growing value-based care, senior-focused primary care providers in the country, operating over 175 centers across eight states under two brands:<br> Center Well & Conviva. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Ship and Suite Orientation. They also handle your priority disembark at the end of the trip. Butlers (and concierges) are generally not part of the pre-paid gratuities pool. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. The help and assistance 24-hours a day, of a trained and certified butler. What You Need To Know About Cruise Butler Service On Different Cruise Lines Complimentary private transfer from pier to airport. It looks like on Bliss they are (mostly) slightly further aft (where the mini-suites are on Escape) but other than that and decor, what are the differences? For example, a concierge may greet you upon arrival to the pier check-in area on embarkation day, make dining reservations on your behalf or arrange for tender tickets when it's time to go ashore. It would be an awkward situation for the Concierge to escort every suite passenger on board. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year.