If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. The use of our website signifies your acceptance of these Terms of Service. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". In such circumstances, we will cancel your booking with no liability whatsoever. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Wisecars does not store credit card details. What's Wisecars' cancellation policy? Wisecars is not liable for services or bookings not full-filled due to force majeure. We do not delete personal data on the request of a third party. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. 6 If this is the case, it will be clearly stated on your voucher. However, this is not true. Special price and hope that it will be the same at location. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. available for purchase from the car rental company, or. You can amend your booking information or cancel your booking in a few simple steps. This is the second time we have booked with Wisecars and had amazing service. Please make sure you return the vehicle to the same rental company from which you collected it. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. My issue has been resolved. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. ago They may be needed if you wish to make a claim. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Please note, we only delete personal data on the request of the individual. Wisecars is an independent travel broker who does not represent any particular car rental company. Wisecars is an online vehicle rental broker. Use small print to hide from truth. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. If your additional driver is under 30 or over 65, please check your car's terms and conditions. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Anyone can write a Trustpilot review. Your browser settings can be set to inform you before receiving a Cookie. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. 185. If your plans change in advance, you can bring your pick-up time forward by amending your booking. When picking up the car, every driver must present their licence. 1 Previous_Golf_5959 2 mo. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. You will find the telephone number in the Car Rental Agreement. Please note that all additional drivers must also show a valid driving licence at pick-up. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. This information must be sent via email and give Wisecars the relevant details of the incident. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Expired or provisional licences will not be accepted. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Cancellation Protection can be purchased only at the time of booking and is not refundable. In such circumstances, we will cancel your booking with no liability whatsoever. Your voucher is normally issued 48 hours before the pick-up time. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Access to and use of these images is restricted by terms and conditions of a separate license agreement. In that case, please contact your bank for additional details. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. You can also find this information on the confirmation voucher. It was very easy to make reservation and booked a rental car in a few minutes. When you rent a car, you will usually need excess coverage. As with any amendments, just scroll down to the bottom of this page and create a support ticket. @ Vicpak. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Just scroll down to the bottom of this page and create a support ticket. If you have any questions, please feel free to contact us. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). All bookings include free cancellation up to 48 hours before the pick up time. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. I read other reviews from this company after this had happened and that is a common . As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. We do not delete personal data on the request of a third party. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Renting a car and want to make sure you know how car rental works? In all these cases, you will receive no refund of the money you have paid. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. It might take your bank extra time to settle the amount. One of our helpful agents will be in contact with you to address the request. Consider the cancellation policy. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. You may also add additional drivers at the rental counter when you pick up your car. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. All this experience and expertise is aimed to ensure you get the best experience. Subscribe! It is highly recommended to call the police even for the smallest of damages. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. We also ensure all reviews are published without moderation. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. 2023 Wisecars. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. rj vlemnyt. If you do not agree with any part of them, you must not proceed with your booking. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. You can present the voucher either in a printed version or a digital form (such as from your smartphone). The rules that apply to the main driver also apply to any additional drivers. All rights reserved. Cancellation Protection can be purchased only at the time of booking and is not refundable. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. I refused to pay and they refused to refund me my $535 back. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. If additional information is required, the process may be extended for another 28 calendar days. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Dear Allan,Thank you for sharing your customer service experience with us! If you are involved in an accident, the local police and the Car Rental Company must be contacted. Any additional charges will need to be paid at the rental counter in the local currency. 21 helpful votes. Powered by. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Some of this include complete insurance and others do not include it at all. Please inform the car rental company straight away if your rental car gets damaged. I booked a rental car in Germany and had a flight get delayed that was going to make me late. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. No charge will be made for amending your booking before the start of your rental. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. No charge will be made for amending your booking before the start of your rental. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Surely it's illegal in USA to drive with no insurance. Please read the following to know what is included/excluded in our coverage offers. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Companies can ask for reviews via automatic invitations. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Seamless booking experience and great price compared to all other websites. Read more from https://www.wisecars.com/en-us/reviews. Wisecars is an online vehicle rental broker. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. If you require additional drivers, please include them in your booking request. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Cancellation Protection can be purchased only at the time of booking and is not refundable. It is a huge scam. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. they are untrustworthy. All cancellations outside of the aforementioned timeframes will not be refunded. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. It said and I'll recap ,"NOTHING more to pay ". 2023 Trustpilot, Inc. All rights reserved. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Email: cancellations@wisefandi.com Fax: It goes against our guidelines to offer incentives for reviews. Even a basic insurance. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Even worse, they've created hundreds of fake 'good' reviews to fool people. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. If you're 65 or older, you may have to pay a senior driver fee. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. The price is at end only a quarter of thee rate! A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. www.wisecars.com. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. In that case, please contact your bank for additional details. Please note, under no circumstances is the fuel included in the rental price. The use of our website signifies your acceptance of these Terms of Service. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Wisecars employs limited use of cookies for your safety and does not store any personal data. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. It is entirely up to the Car Rental Company whether they decide to do so or not. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. We will send you your rental voucher 48 hours before your pick-up time. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In most locations, the minimum renting age is 21 years. When you rent a car, you will usually need deductiblecoverage. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Get our top coupon codes directly to your inbox. One of our helpful agents will be in contact with you to address the request. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! %title% %offer% Tbb. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL All rights reserved. Reduce your carbon footprint by selecting a greener car hire option. Please note, we only delete personal data on the request of the individual. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. There rating is probably false and it never mentioned a basic passage. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). Please read the following to know what is included/excluded in our coverage offers. Keep copies of all relevant documentation you are asked to complete. Excess Protection covers up to USD 1000 of your excess. See the full list of exclusions under section Deductible Protection Products will not cover. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. If not, you will need to purchase the cover at the car rental company counter. Expired or provisional licences will not be accepted. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. You can upgrade your car before you start your trip. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car.